Refund policy

Return and Refund Policy

Last updated: October 2026

At Liberty Tires Inc., customer satisfaction is our operational standard. This policy outlines return criteria, timelines, and refund steps for all commercial tires, parts, and equipment purchased via https://libertytiresinc.com.

1. Return Window

Customers may request a return within 30 calendar days from the documented date of delivery or warehouse collection.

2. Condition for Returned Items

To be eligible for an authorized return, all items must fulfill the following mandatory criteria:

  • Be 100% brand-new, unused, unmounted, and uninstalled (tires that have been mounted on a rim or wheel are strictly ineligible for refund).
  • Must remain in original factory condition with zero roadway residue, scuffs, balancing paste, or wear.
  • Free from paint markings, rim clamp indentations, puncture repairs, or balancing weights.

3. Restocking Fee & Return Shipping Expenses

  • Restocking Fee: A fixed 15% restocking fee is applied to standard customer-remorse returns (e.g., ordering an incorrect tire size, accidental order, change of mind) to cover mandatory warehouse handling and technical inspection.
  • Return Shipping: The customer is responsible for pre-paying all return delivery costs for standard customer-remorse returns (see our Shipping & Delivery Policy for our delivery area).
  • Original Delivery Charges: The delivery charge paid on the original order is non-refundable for standard customer-remorse returns. It is refunded in full when the return is caused by our mistake (for example, an incorrect item delivered) or by a defective item.
  • Defective, Incorrect, or Damaged Items: If the return occurs due to an operational mistake on our end or an item arriving damaged, no restocking fee is charged ($0.00), and Liberty Tires Inc. picks up the item with our own truck at no cost to the buyer.

4. Non-Returnable Merchandise

  • Any tires that have been mounted, test-driven, or installed.
  • Special-order custom commercial gear or modified equipment.
  • Items marked as final clearance or liquidations.
  • Items dispatched back without an authorized RMA (Return Merchandise Authorization) number.

5. Damaged or Defective Items Upon Delivery

Please inspect your order immediately upon delivery or pickup. If an order arrives damaged or defective, notify our office within 7 calendar days of receipt. Send photos of the item and your order confirmation to info@libertytiresinc.com. We will process an immediate exchange or full refund at zero additional cost.

6. Step-by-Step Return Process

  1. Send an RMA request to info@libertytiresinc.com or call (224) 642-8165 with your original order invoice and reason for return.
  2. Upon review, our dispatch desk will issue your Return Authorization along with packaging recommendations.
  3. Deliver or ship your authorized return directly to our primary warehouse facility:
    Liberty Tires Inc. — Returns Dept.
    450 Miles Pkwy, Bartlett, IL 60103

7. Refund Timelines

Once your returned items are received and cleared by our warehouse inspectors, a notification email will be issued. Approved refunds are credited back to your original method of payment within 5–10 business days depending on your card issuer or banking institution.

8. Warranty

Tires, parts, and equipment sold by Liberty Tires Inc. are covered by the warranty provided by their respective manufacturers. Liberty Tires Inc. does not offer a separate warranty of its own; warranty terms, duration, and remedies are set by each manufacturer and vary by brand and product line.

To file a warranty claim, contact us at info@libertytiresinc.com or (224) 642-8165 with your order number, a description of the issue, and photos of the product (for tires, include the full sidewall showing the DOT code). We will submit the claim to the manufacturer on your behalf and inform you of the outcome; the manufacturer may require the product to be made available for inspection.

Items that arrive damaged or defective are handled under Section 5 of this policy.

9. Contact & Legal Entity Details

Liberty Tires Inc.
Physical Facility: 450 Miles Pkwy, Bartlett, IL 60103
Phone: (224) 642-8165
Email: info@libertytiresinc.com
Business Hours: Monday – Friday: 7:00 AM – 6:00 PM CT | Saturday: 8:00 AM – 2:00 PM CT